CW
Chantelle W
1 reviews | Active since Feb 2018
10 Jul 2023, 08:59
No customer service
The worst customer service ever I have opened a SupaQuick store card and was successfully approved. Now I can't get the card anywhere no SupaQuick within my area or surrounding areas can issue me with this card. I called customer service for assistance as I keep on getting notifications to collect the card. Customer Service keeps on telling me I need to go to the exact same branches that does not have cards. They then told me to go to Game and collect a linked card there wasting my time going there they couldn't assist me even after Game contacted RCS. The cards division do not respond to any queries via email nor does the complaints department. How does RCS offer store cards knowingly that customers won't be able to access them? To date I have no card and are not been able to get any assistance from any department. Kindly contact me urgently to resolve this matter in *** or ***
Helpful (0)
Replies (12)0
Replies (12)
RCS's replyOfficial
10 Jul 2023, 09:01 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 Jul 2023, 09:01
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CW
Chantelle W's updateReviewer Update
10 Jul 2023, 09:09There is no point contacting your customer service department not telephonically or via e mail as they can't assist or do not get back to customers.
CW
Chantelle W's update10 Jul 2023, 09:09
Reviewer Update
There is no point contacting your customer service department not telephonically or via e mail as they can't assist or do not get back to customers.
RCS's replyOfficial
10 Jul 2023, 13:22Hi Chantelle Walters, My name is Chelsea. I have tried calling you however, you were not available. I will try again later.
RCS's reply10 Jul 2023, 13:22
Official
Hi Chantelle Walters, My name is Chelsea. I have tried calling you however, you were not available. I will try again later.
CW
Chantelle W's updateReviewer Update
18 Jul 2023, 09:50Thank you for the call however we were supposed to have received the card via courier last week as per agreement up to date nothing. No commitments from you guys are honored still I'm waiting and no communication from you to inform me of any delays ect.
Again kindly assist on how do I get the card it doesn't seem that any avenues is working not in store collection or via agreements
Again kindly assist on how do I get the card it doesn't seem that any avenues is working not in store collection or via agreements
CW
Chantelle W's update18 Jul 2023, 09:50
Reviewer Update
Thank you for the call however we were supposed to have received the card via courier last week as per agreement up to date nothing. No commitments from you guys are honored still I'm waiting and no communication from you to inform me of any delays ect.
Again kindly assist on how do I get the card it doesn't seem that any avenues is working not in store collection or via agreements
Again kindly assist on how do I get the card it doesn't seem that any avenues is working not in store collection or via agreements
CW
Chantelle W's updateReviewer Update
20 Jul 2023, 10:09Yesterday I spoke to customer services as I have not received my card as promised. Only to be informed that they don't send store cards via courier. It's very unprofessional and ********* to lie to customers once they lodge a complaint against you just to get the customer off your back. Again their email services is pathetic as no feedback or assistance is given just automated responses. Not even the complaints department responds. A team leader was supposed to call me back yesterday before close of business yet another promise not actioned.
CW
Chantelle W's update20 Jul 2023, 10:09
Reviewer Update
Yesterday I spoke to customer services as I have not received my card as promised. Only to be informed that they don't send store cards via courier. It's very unprofessional and ********* to lie to customers once they lodge a complaint against you just to get the customer off your back. Again their email services is pathetic as no feedback or assistance is given just automated responses. Not even the complaints department responds. A team leader was supposed to call me back yesterday before close of business yet another promise not actioned.
RCS's replyOfficial
20 Jul 2023, 10:25Hi Chantel. Apologies for the inconvenience. I will investigate and once I have an update, I will contact you via the details that you have provided here.
RCS's reply20 Jul 2023, 10:25
Official
Hi Chantel. Apologies for the inconvenience. I will investigate and once I have an update, I will contact you via the details that you have provided here.
CW
Chantelle W's updateReviewer Update
29 Jul 2023, 14:52Good day, I'm still waiting on you guys to link my card since Tuesday. Again it's a struggle it took six weeks to get a card now again it's a struggle.
CW
Chantelle W's update29 Jul 2023, 14:52
Reviewer Update
Good day, I'm still waiting on you guys to link my card since Tuesday. Again it's a struggle it took six weeks to get a card now again it's a struggle.
RCS's replyOfficial
29 Jul 2023, 15:26Hi Chantel, My name is Charne, we apologize for the delay. I can confirm that the request for the card to be couriered is with relevant department and we will provide feedback soonest.
RCS's reply29 Jul 2023, 15:26
Official
Hi Chantel, My name is Charne, we apologize for the delay. I can confirm that the request for the card to be couriered is with relevant department and we will provide feedback soonest.
CW
Chantelle W's updateReviewer Update
29 Jul 2023, 17:23The card has been delivered to me on Tuesday please read my query. I am querying to have the card linked
CW
Chantelle W's update29 Jul 2023, 17:23
Reviewer Update
The card has been delivered to me on Tuesday please read my query. I am querying to have the card linked
RCS's replyOfficial
31 Jul 2023, 08:28Hi Chantel, I will contact the relevant team and sort out the issue for you. The applicant will be contacted shortly for further assistance.
RCS's reply31 Jul 2023, 08:28
Official
Hi Chantel, I will contact the relevant team and sort out the issue for you. The applicant will be contacted shortly for further assistance.
CW
Chantelle W's updateReviewer Update
03 Aug 2023, 13:12This situation is now getting out of hand. I still have no feedback with regards to the linking of my card. How do you send a card to a customer that cannot be linked. Rucheal dealing with my card query is not helpful at all I asked certain questions which she should be able to assist with but still no answer. The only feedback I got was she is waiting for feedback and no further information. I have dealt with so many *********** customer care consultants just shoving the problem around as no one is competent enough to resolve it. Today I again requested feedback from Rucheal with absolute no response.
CW
Chantelle W's update03 Aug 2023, 13:12
Reviewer Update
This situation is now getting out of hand. I still have no feedback with regards to the linking of my card. How do you send a card to a customer that cannot be linked. Rucheal dealing with my card query is not helpful at all I asked certain questions which she should be able to assist with but still no answer. The only feedback I got was she is waiting for feedback and no further information. I have dealt with so many *********** customer care consultants just shoving the problem around as no one is competent enough to resolve it. Today I again requested feedback from Rucheal with absolute no response.
RCS's replyOfficial
04 Oct 2023, 11:59Hi Chantelle
Please advise if your query was resolved successfully.
Regards
RCS Cards
Please advise if your query was resolved successfully.
Regards
RCS Cards
RCS's reply04 Oct 2023, 11:59
Official
Hi Chantelle
Please advise if your query was resolved successfully.
Regards
RCS Cards
Please advise if your query was resolved successfully.
Regards
RCS Cards