MK
Maruis K
1 reviews | Active since Dec 2019
18 Dec 2021, 12:58
No communication
Been 2 weeks since I had to block my RCS card due to ***** on it,I emailed the ***** department all the requested documents and nothing has happened. I emailed them a week ago again to get a update and nothing no response. This is absolutely shocking service and judging by the complaints here it shows that RCS and staff don’t give a damn about their clients.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
18 Dec 2021, 13:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Dec 2021, 13:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MK
Maruis K's updateReviewer Update
21 Dec 2021, 17:052 more business days gone past and still nothing,this is shocking service. Absolutely pathetic service.
MK
Maruis K's update21 Dec 2021, 17:05
Reviewer Update
2 more business days gone past and still nothing,this is shocking service. Absolutely pathetic service.
RCS's replyOfficial
28 Feb 2022, 08:34 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply28 Feb 2022, 08:34
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS