EB
Essie B

1 reviews | Active since May 2021

09 Dec 2021, 16:01

NO Attention Regarding ********** Activities

Absolute pathetic service. Tried to make contact with the RCS ***** department as the ********* changed my email address and cell number without any notification to me other than an email from PnP. NO RESPONSE.

Is it REALLY that easy to ***** one's identity? If I wasn't a bit tech savvy I'd be thousands in ********** debt by now. RCS you need to bump up your security especially when it comes to your agents answering the phone and TOO lazy to ask the additional 5 security questions. Especially when sensitive information is changed.

The ********* changed the following: 1. A NEW CARD NUMBER 2. A NEW CELL NUMBER 3. A NEW EMAIL ADDRESS

In ONE phone call. Doesn't this smell fishy??

I have valuable information that can lead to information regarding the identity of the ********* if you wish to have it, you can provide me with a direct email address or contact number on the number I've provided.

Your security regarding the safety of my credit is concerning.

I do see you are quite active on hellopeter.

Please reply to me as soonest.

0
Replies (2)
RCS
RCS's reply09 Dec 2021, 16:54
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group 
EB
Essie B's update13 Dec 2021, 11:36
Reviewer Update
Thank you for "escalating" my complaint. Unfortunately I have not received any feedback. Can you please supply me with a resolution time?