LD
Lauraine D

1 reviews | Active since Jan 2018

25 Jul 2020, 08:24

No Assistance regarding Insurance Claim

RCS credit is quick to give you loans or credit but when you are retrenched and need your insurance to assist. They are not assisting at all. I have been submitting my documents from May and they have not helped me. Instead phones me everyday and threatening me. When i tell the collector that i’m retrenched and i have submitted my documents they have the cheek to say well you will be contacted again. What the ****, sort it out man or over to assist me. I will never in my life use your services again and i will make sure my friends and family nows about your customers services.

0
Replies (2)
RCS
RCS's reply25 Jul 2020, 12:04
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply10 Aug 2020, 11:48
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS