No assistance or follow up

I had an account with Game that I struggled to pay because of the economic troubles that we have had. Firstly I received no assistance after many attempts to make payment arrangements last year. Eventually I was handed over to MBD. Payment arrangements were made and I continued to pay until I requested a settle amount which I paid for via debit order. After numerous amounts of call I have still not received a settlement letter. Can I please get information on my account.!!!!