SR
Sarika R
1 reviews | Active since Sept 2016
17 Jun 2025, 11:43
No assistance from customer care regarding the adjustment of my instalment to be lesser even though i opt for 36 months - im paying more.
This review reflects my personal experience as a customer. Last year (2024) i opted for my account to be changed to a 36 month plan. Simply to make the instalment much more afforable. However, the instalment has become more than what i had expected. After months of sending through emails - all the way to this year 2025... no one could assit me. No reponse calls or emails. Im writing here to hopefully get a response from the team or someone from customer care could actually assist me. I am currently working, without means at the moment to hopefully close my account because no one could assist with my account and im just a statistic amongst the data that many has already endured.
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Replies (3)
RCS's replyOfficial
17 Jun 2025, 12:37Good day Mrs. Sarika Latchman,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply17 Jun 2025, 12:37
Official
Good day Mrs. Sarika Latchman,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
SR
Sarika R's updateReviewer Update
17 Jun 2025, 14:08Thank you for your detailed response and for taking the time to explain the breakdown of the repayment plans on my account. I appreciate the clarity you’ve provided and the action, as discussed.
I look forward to your follow-up once the transfer has been completed.
Thank you.
SR
Sarika R's update17 Jun 2025, 14:08
Reviewer Update
Thank you for your detailed response and for taking the time to explain the breakdown of the repayment plans on my account. I appreciate the clarity you’ve provided and the action, as discussed.
I look forward to your follow-up once the transfer has been completed.
Thank you.
RCS's replyOfficial
17 Jun 2025, 15:00Good day Mrs. Sarika Latchman,
Thank you for your response.
You are most welcome. We strive to provide our customers with the correct information and will work timeously to resolve your complaint.
I will be in touch with you, once the transfer has taken effect.
Kind Regards
RCS Group
Thank you for your response.
You are most welcome. We strive to provide our customers with the correct information and will work timeously to resolve your complaint.
I will be in touch with you, once the transfer has taken effect.
Kind Regards
RCS Group
RCS's reply17 Jun 2025, 15:00
Official
Good day Mrs. Sarika Latchman,
Thank you for your response.
You are most welcome. We strive to provide our customers with the correct information and will work timeously to resolve your complaint.
I will be in touch with you, once the transfer has taken effect.
Kind Regards
RCS Group
Thank you for your response.
You are most welcome. We strive to provide our customers with the correct information and will work timeously to resolve your complaint.
I will be in touch with you, once the transfer has taken effect.
Kind Regards
RCS Group