NO ASSISTANCE DURING COVID-19 PANDEMIC!!!

I have been emailing RCS and calling in regards to payment arrangements due to the COVID-19 Pandemic situation in South Africa. And no response regarding payment arrangement, only my monthly installments etc. I have been transferred to the collections department and every time I am waiting more than 20 mins holding for a consultant, but no one answers, and then the phone call ends automatically. I have been waiting for 2 weeks now for RCS to call me back or respond to my emails.

Every time I called I spoke to a person with the name Percy, and he said that RCS will call me back.

Due to this Pandemic I am not working and won't earn my normal salary. And so I will not be able to meet my financial obligation.

I have also emailed back and forth with a consultant however, the consultant using email address ***> , has still not rep**** to my request for payment arrangements.