No Answer by either telephone or email

I ma trying to settle and close my game account but have tried calling through several times, and have also sent numerous emails (9 in total) with no response whatsoever. If I phone through I just hold for about 20 minutes until I eventually put the phone down, it frustrates me though as when I indicate I want to open an account an agent answers immediately, so there is only assistance for potential new clients but existing clients wanting to close their accounts are left in the dark.

What I will do now, which I am forced to do is pay the outstanding balance on my Statement and put a stop order on my RCS debit order.

This truly is rediculous