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HF
Hettie F

1 reviews | Active since Feb 2013

06 Jan 2020, 14:54

No answer!

Wow, updating your personal information is nearly impossible. I've been holding on for more than a half an hour. The call was answered, then the guy couldn't help me. Asked to transfer me, and now I'll wait till infinity before updating my info. This is unacceptable.

0
Replies (3)
RCS
RCS's reply06 Jan 2020, 14:56
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


HF
Hettie F's update07 Jan 2020, 13:26
Reviewer Update
Hi RCS Group,

I was contacted immediately by the complaints department and Megan assisted me so friendly.

Thanks a lot!
RCS
RCS's reply07 Jan 2020, 14:59
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS