pN
phindile N
1 reviews | Active since Jul 2014
14 Sept 2018, 18:21
No airtime
So yesterday (13.09.18) at about 17:30 I had gone onto the RCS app to purchase airtime for myself however I didnt receive it but the amount was taken from my available credit and the app doesnt help much as it does show transactions till the statement get produced/generated.If I had made a mistake on my part then its fine but I would like to know wether I have keyed in the incorrect number or not.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
17 Sept 2018, 13:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply17 Sept 2018, 13:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
pN
phindile N's updateReviewer Update
20 Sept 2018, 13:20Good day
I have still not received a response in regards to my query.I would like to know what is being done with regards to this and if any investigations have be made.
pN
phindile N's update20 Sept 2018, 13:20
Reviewer Update
Good day
I have still not received a response in regards to my query.I would like to know what is being done with regards to this and if any investigations have be made.
RCS's replyOfficial
28 Sept 2018, 09:13Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply28 Sept 2018, 09:13
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,