HMM
Hendrick. Motsomi Masilo
1 reviews | Active since Nov 2012
16 Jul 2015, 10:37
NO ACCOUNT STATEMENT AFTER SETTLEMENT OF ACCOUNT
On the 24th June 2015 I settled my RCS Game Account at Game Store, Soshanguve, Gauteng North in the amount of R9041-21. Thereafter, I send an email to RCS to close the account permanently and furnish with a statement that reflects the settlement amount was paid.<br> My request fell on deaf ears and was never addressed at all.<br> On the 10th July 2015 no statement was issued to me per email like all the previous months.<br> I feel that I am entitled to demand a statement as a paying customer.<br> Please deliver requested statement in my inbox and stop dilly dallying about it.<br> Just do it because it's paid for and there is a legal obligation on RCS to issue with a monthly statement.
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Replies (1)RCS's replyOfficial
16 Jul 2015, 12:47Hello HM.Masilo1,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jul 2015, 12:47
Official
Hello HM.Masilo1,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
