KW
Kyle W

1 reviews | Active since Feb 2015

13 Dec 2017, 16:54

no 500R voucher for opening account and no response to my emails.

Hi tried to open an account online with all my details, i submitted application and it didnt work, i then phoned the call center and was given the number for the credit depratment, the number didnt work and i called again to the call center and given another number that didnt work, then shanaaz gave me the number for rcs as she said i need to apply for the account through them, i explained to rcs that i wanted a hifi corp account and was told that that is what they do. i was approved and they told me i could collect my card, i asked where and they said i can to to game or makro i thought this was weird but they said they can only collect new cards at these stores and not at hifi corp. now i am following up for my 500R voucher for opening my account, the call center is keeping quiet, RCS tell me to go to hifi corp to ask and rcs tells me to go to hifi corp, i asked ben for feedback by 12 today from hifi corp and he failed to assist and i messaged him and asked me to call rcs, they again told me to contact hifi corp and no ben is not willing to help. i asked for bens manager to call me however he said they are unable to make outgoing calls, i find this hard to believe;. just give me the voucher that was promised for opening account. Hi Fi corp has pathetic customer service and does not care for customers at all.

RCS is telling me to go to hifi corp and hifi corp to rcs now rcs is telling me i have a game account ***

0
Replies (3)
RCS
RCS's reply15 Dec 2017, 12:21
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply18 Dec 2017, 10:06
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

KW
Kyle W's update18 Dec 2017, 10:08
Reviewer Update
this has not been resolved, you are just passing the buck to hifi corp! so you actually haven't assisted at all.