CP
Christine P
1 reviews | Active since Jul 2013
25 Feb 2021, 15:28
Nightmares and Headaches
I have tried numerous times to close my Edcon / Edgars account and STILL no luck. I have been in to stores, and they call whichever of the numbers for this option, and over an hour later, and still on hold. I have been given email addresses and we're looking at numerous emails and 7+ months later and still no luck / response. I just want to close my account and want to know how the hell I'm supposed to do it.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
25 Feb 2021, 15:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Feb 2021, 15:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
01 Mar 2021, 15:35Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply01 Mar 2021, 15:35
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
CP
Christine P's updateReviewer Update
02 Jul 2021, 13:22So according to the above my account has been closed? Why then, am I now receiving text messages from Edgars?
CP
Christine P's update02 Jul 2021, 13:22
Reviewer Update
So according to the above my account has been closed? Why then, am I now receiving text messages from Edgars?