Nightmare Service

Went to game stores at Jabulani to make a purchase with my game RCS store card on 31 October 2020 and the transaction was declined at the till the cashier told me to go to customer service so that they can call the call center and explain the reason for the decline. I went to customer service and the customer service called RCS call center and they said I will get a new card and need to confirm my details. The customer service at was on the call with the call center agent and they asked customer service to ask me if I have changed my surname do I now use Modise surname and I said no I have not changed my surname and I don't know that surname. So the customer service at game has already issued out a new card and had it linked to my old card while she was busy still confirming my details with the call center agent and when the call center agent heard that I didn't change my surname she blocked the new card and told customer service at game stores to tell me go to home affairs and update my details. Then I told the customer service at game I want to speak to call center agent myself. When I speak to call center agent I asked her where did they get this surname because I have never update any of my details with them she said it shows on system that I have a new surname. Then I asked to tell me the surname again and she said Madisha which is not the surname the customer service at game stores said to me. And I know this surname Madisha is my husband surname which I have not used because have not changed my surname at home affairs. Now because of the *********** and not paying any attention to details of the customer service at game stores my card was blocked. Now the call center agent referred me to ***** department to unblock my card then I spoke to them and they said my card is unblocked . Then by that time I was busy with the ***** department the customer service at game stores who was assisting me she left and told the other one to assist me. She left without apologising for what she did. Then the on she left when I finished on the call she said the card won't be activated today I must come back on Monday as the call center is now closed as it was Saturday around 1pm. But when I got home I received an SMS saying my card is now activated. Then in December I tried to use the cars online to purchase it didn't work. Then on the 20 January 2021 I made payment online. Then on Saturday 23 I went to game stores at jabulani mall again to buy but I went to customer service first and asked to check if my card is unblocked and active and I found the same customer service agent who assisted me on 31 October 2020 again she said just go and buy if it gives you problems that's when you'll come back her for assistance. I went to the till to pay and the card declined and the cashier said I must go to customer service they need to call the call center. Then customer service called RCS call center and they said my account was in arrears I need to pay first before making a purchase , I told her I paid online 20th and they said its not reflecting yet it takes 48hrs but it was 23 already. Then I went back to the till and paid the instalment for January again in cash. Then after the cashier tried to pay with my account for what I was buying it declined again. I went back to customer service the agent said she won't be able to assist me because I paid today and it will reflect after 24 hrs but I told her I don't think its regarding that why its declining because after I received the SMS saying my card is unblocked and active when I tried to use the cars online it declined so she need to check if it's unblocked and she refused and decided to assist other customers who came after me. I didn't leave until she decided to call the call center at RCS and gave me the phone to speak to agent myself. I asked the agent to check which card number show on my profile and she confirmed the old card then I told her I was issued a new card and she checked again and said ok I see the is a new card. I asked her is this new card active and she said yes . I asked her the only reason I can not make a purchase is because of the arrears of the 1st January 2021 since I paid 20th. January online and still paid today at the till. She said yes the card is unblocked and active the only reason I can not make a purchase is because of the arrears and since I paid today it will reflect after 24hrs. As I'm writing this review today I first decided to download the game app on my phone and register. When I tried to register I have put my card number and my cell phone number but it says the card is blocked. The service that I have received from customer service agent from game stores jabulani mall as well the ***** department and call center agent at RCS it was a real nightmare I have never been so embarrassed in my life having to be declined at the till and had to return the goods I wanted to buy as if I'm a *****. The people looking at me at the till while they keep on sending me back an forth to customer service. The customer service agent at game stores jabulani mall is rude and disrespectful in a way that she also complained about one elderly customer saying she is tired of her she comes the everyday. If you keep people like her for the job its very sad as she is so rude , disrespectful and doesn't care about your customers .