New client given the run around... how are existing clients treated?

Item: RCS
Rating: 3
Author: annette S

I app**** for a RCS store card Wednesday and uploaded the required Documents. Provisionally approved, will contact me shortly. Followed up late Thursday - told application is in the final stages and I will hear back in 24 hours. I wait. This morning I follow up again, the application is in the final stages and I will hear back in 48 hours.

Do I need to go somewhere else rather? If this is how my relationship with RCS starts, I'm seriously doubting if I wanna even proceed.

Helpful (0)

Replies (2)

RCS's replyOfficial

12 Feb 2019, 09:31

Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind RegardsRCS Group

RCS's reply12 Feb 2019, 09:31

Official

RCS's replyOfficial

12 Feb 2019, 10:35

Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS

RCS's reply12 Feb 2019, 10:35

Official