1 reviews | Active since Aug 2015

17 Nov 2016, 13:28

Never take out credit with RCS

<p>In June 2014 i took a laptop out on credit (R7999) with RCS. I signed a 24 month contract with them and started paying the repayments immediately. At the end of May 2016 when making a query about why i was still being billed for the contract a consulatant at RCS told me that unless i cancelled my contract i would be billed contunousyly. She said that although the payments have been completed i have to cancel the contrcat so that i'm no loger billed. I agreed to make the last payment and asked that the contract be cancelled, she did that whilst on the phone with me and also mentioned that i should contact the Customer Care department so that they cancel it on thier side as well. I did that, called customer car after making the payment and the gentleman i spoke to confirmed that the contract was cancelled. I asked what the next action should be and he said i could cut up the card becuase it's all paid up. In October 2016 i started recieving numerous phone calls from consultants at RCS, they have even called me in the eving harassing me about the fact that there is an outstanding payment. I have also asked for a detailed 24 month statement...still to date, nobody has sent me a detailed statement. I have asked for them to listen to the phone calls...stillno feedback on the phone conversations. I am completely infuriated with RCS and the terrible service i have recieved from them, they also have the nerve to send me to thier lawyers. I refuse to take any calls from them or the lawyers until this matter has been resolved.</p>

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Replies (1)
RCS
RCS's reply17 Nov 2016, 13:32
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group