NEVER SETTLE YOUR ACCOUNT EARLY AT RCS

I decide to settle my account early at RCS did that on the 27th of January 2016 <br> And I was told that my account was going to be allocated after 4 working days but to my surprise my debit order was taken on the 1st of February 2016 and when I called to find out I was told my account wasn't allocated because the staff has a back lock. <br> Now since 27th of January 2016 up to date 03 Mar 16, I'm still fighting for my refund. <br> I get shunted from pillar to post its phone call bills every day. Sometimes I get told to hold on for the team leader I end up holding for almost 10 minutes. If I put the phone down after listening to their music for mins you would think someone will call you back,,,, not RCS . <br> I regret the day I ever opened an account with them. I don't know if this is the way they treat their entire customers because this has happened twice to me.<br> In 2015 June I also settled the account I was given the same run-around.<br> I actual want to report them to the consumer dpt <br>