never seem to amaze clients by below than poor standards

<p>I did a reloan with rcs group and has been a good client for many years, I have never missed a payment once. But on the 25-06-2016 I call into the call center to confirm payment as it was a reloan and was on the call for an hour been transferred from consultant to consultant without being advised. The Sibongile came on call advising me I would pay this month as it was a reloan and the old loan was settled and my new instalment will be end of July. I took down details ask if she was sure on recorded call and she stated yes. The today I was debit for old loan when I called in I was not treated respectfully although I was upset consultant did not seem to care. Then I was told it was an IT problem and they can not tell me when they will sort out and if I can get my money back or that they are sorry. This company keeps doing wrong but expect consumers to keep their side of contract up but they can **** and do as please. You are forgetting they you are only open because of consumers and should keep your word too. It companies like you which put people in problems. I was told someone will call me Monday, but Monday I explained to consultant will be with family as I lost my sister, then was told how can they help me if they can not speak to me. Well very easy, refund my money as I was told I will not pay this month and go back to business school and go get staff some training classes I which everyone could listen to those calls cas clearly managers are not cas staff do not know what they doing. What's does IT got to do with my account being debited when I was told it will not be.</p>