BM
Brenda M
1 reviews | Active since Jan 2020
06 Jan 2020, 16:56
Never never make a mistake of taking RCS card at any store
My mom reported a ***** activity on her game rcs card which she only discovered on saturday, she was told her card was used in cape town and my mom is based in pretoria(she never been to cape town.) she was told by the assistant at the shop that she will receive sms on monday to confirm that her documents were received but to her shock the only sms she received was to advise her to pay her account. Please you need to sort out this mess as she nearly had a heart attack on saturday after discovering this matter.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
06 Jan 2020, 17:04Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply06 Jan 2020, 17:04
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
BM
Brenda M's updateReviewer Update
06 Jan 2020, 17:26Thank you so much, I spoke to a very polite lady on the numbers I found here i.e. *** who assured me that the matter will be investigated and I rep**** with the ID no. to the email sent.
BM
Brenda M's update06 Jan 2020, 17:26
Reviewer Update
Thank you so much, I spoke to a very polite lady on the numbers I found here i.e. *** who assured me that the matter will be investigated and I rep**** with the ID no. to the email sent.
BM
Brenda M's updateReviewer Update
05 Feb 2020, 13:22Thank you very much to everyone who handled my mom's query. I really appreciate it as it seems the matter is now resolved though I'm still waiting for confirmation letter once that is sent I will write a new positive review as everyone who helped was very professional.
BM
Brenda M's update05 Feb 2020, 13:22
Reviewer Update
Thank you very much to everyone who handled my mom's query. I really appreciate it as it seems the matter is now resolved though I'm still waiting for confirmation letter once that is sent I will write a new positive review as everyone who helped was very professional.
RCS's replyOfficial
09 Feb 2020, 11:26Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 Feb 2020, 11:26
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS