CN
Cleopatra N

1 reviews | Active since May 2010

04 Nov 2019, 08:27

never ending balanc

the worst experience ever! we had a game card and due to financial difficulties we could not manage payments. the account was handed over to VVM, we got an sms for a discount to pay off the balance. I then made a plan and spoke to someone from VVM on the phone who assisted me in paying the exact amount required. we then begged RCS for months for a paid up letter till we gave up. 4 months later another company vericredit started calling for the very same game account? i then decided to contact game to intervene because i paid up the account. complete waste of my time and energy, on friday new attorneys have sent through their letter and they are also collecting on an account that i paid up (with a recorded call giving me the full amount i had to pay). The worst service ever!

0
Replies (2)
RCS
RCS's reply04 Nov 2019, 09:03
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS
RCS's reply04 Nov 2019, 11:21
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS