LR
Linda R

1 reviews | Active since Sept 2015

06 May 2021, 09:37

NEVER AGREED TO DEBT REVIEW

Good day,

Hope this email finds you well.

I am writing this email with a huge cconcern. My father received a call on the 9th of April 2021 from *** debt review. When I checked it, it gives RCS EDCON SALES. He told the person on the other hand he is not interested as he doesn't really have debt and can afford the little that he has. This person, I so wish I knew their name decided to put him under debt review anyway.

He didn't get anything stating that he's under debt review as we would have taken action until last Saturday when he tried using his Credit Card and it declined. He only had the chance to go to the bank today and they showed him DEBT REVIEW big bold red letters.

I am truly disappointed and humbly ask for your help. I have written 2 emails about a week ago to RCS complaints and services but they did not respy. My dad never pays attention, let alone give out his information which is why he quickly told this person he's not interested.

We also thinking of taking this forward as this has messed up big time and he can't even use his Cards.

0
Replies (3)
RCS
RCS's reply06 May 2021, 11:26
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


LR
Linda R's update08 May 2021, 10:33
Reviewer Update
We are still waiting...
LR
Linda R's update29 May 2021, 04:44
Reviewer Update
I guess you're still escalating?! Responding with an automated email then ignoring our emails