Needs alternative metods and be accomadating

Today i had a very unpleasent and unprofessional experience with a rsc call centre agent regarding a verification process at a edgars store which i had to wait for over an hour on line having to call back a few times with the same problem.i then ask him if there is no other method to verification as the one he was doing having failed a few times He then told me NO .i then proceed asking him to please direct me to a team leader as i was not gonna wait over an hour to just be squise off like that and he then told me no they in a meeting and i kindly ask him to go and find someone that can be off assistence .Eventually i was told again No they cannot help me . As a valued and loyal customer the dissatisfaction i recieve today was utterly wrong and your staff who respresent you could atleast try to find a way to assist me for already waited an hour to no help at all