MY Terrible experience with RCS!!!!

Good day, To whom it may concern I have had the worst experience with RCS.

I have been dealing with RCS since December 2019 last year up until May 2020 this year without any luck with getting my issue resolved. I received numerous calls from RCS stating that my Makro account has been suspended and that urgent payment has to be made. I was very concerned because I had been making payment which RCS was unable to track. I then obtained a letter from my bank with all the necessary documentation stating that the funds has been infact deposited into their account and that they would need to make use of the reference number that the bank handed to me. I have since then sent proof of payment as well as the documentation received from the bank to 7 different email addresses, Iv gone to RCS head office as well as spoken to numerous people without anyone actually getting back to me with answers. It is now 7 months later and I still have no answers. Iv been a great customer, Iv always made sure that my account was paid on time and that my account was always up to date. It is disappointing that I have exhausted all avenues to try and bend over backwards for RCS but they can not even do their job to try and locate my funds.

This matter is to be taken seriously and going forward legal action will be the next best step to take. Thanks RCS for doing absolutely nothing....