MY PROFILE NOT BEING UPDATED FOR YEARS NOW

I hope this message finds you well.

I am writing to formally request an urgent investigation into my credit profile held with RCS.

It has come to my attention that my profile reflects outdated and potentially incorrect information relating to an account from approximately 12 years ago. At the time, I was handed over; however, the outstanding balance was settled in full. Despite this, it appears that my profile has not been updated accordingly.

This outdated information is now negatively impacting my ability to access credit facilities, including opening a mobile phone account, even though my credit profile with other bureaus reflects a positive standing.

I kindly request the following:

A full investigation into the status of my account Confirmation that the account was settled in full Immediate updating of my credit profile to reflect accurate and current information Removal or correction of any adverse listings that are no longer valid A copy of my updated credit report for my records

Please treat this matter as urgent, as it is affecting my financial standing and access to essential services.

Should you require any further information or documentation, please do not hesitate to contact me on ***.

Thank you for your prompt attention to this matter. I look forward to your response.

Yours faithfully, ANGELIQUE ENGELBRECHT