MY NAME STILL ON ITC

I AM QUITE SURPRISED THAT MY NAME IS STILL ON ITC STATING THAT I AM OWING R747.90 WHICH IT WAS PAID ON 28/11/2015 AND ITC SAYS I AM STILL NOT CLEARED.SOMEONE PLEASE DO YOUR JOB I DON'T WANT TO BE DISADVANTAGED WHEN I WANT TO GET MY THINGS DONE AT OTHER FINANCIAL INSTITUTIONS CAUSE OUR BUSINESS WITH YOU IS CLOSED ACCORDING TO ME.I EVEN TOLD THE LADY THAT CONTACTED ME THAT I WANT IT FULLY CLOSED NOT PARTIALLY CLOSED SO PLEASE DO THAT.THANK YOU