LK
Lerato K
1 reviews | Active since Feb 2022
23 Oct 2024, 12:22
My Makro RCS DEBITED ME TWICE and wants me to wait 7-14 days for their mistake
Makro RCS debited me twice for double my instalment each time so basically 4 debit orders, I am aware of the one payment because that needed to go off as my monthly payment but as to how they processed the second payment which looks like a manual debit order without my consent I do not understand, now I need my refund and they are telling me I have to wait 7 to 14 days… I get pains 14k they debited 11K how am I expected to survive for 14 days… how are my other debit orders supposed to debit when they took so much… what will I buy groceries with? I want my money back and not in 14 days because this is your mistake not mine… I am already in a financial crisis how deep are you trying to dig me into the crisis… refund my money as I am already in talks with ombudsman and will go that route if I have to wait 14 days for a problem what was caused by your mistake that I did not authorise
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Replies (6)LK
Lerato K's updateReviewer Update
23 Oct 2024, 12:25On top of that I have been on calls with them for 2 days now and they either hang up before we are done or just straight up refuse to find me someone who can help…they do not even want to admit that they made the mistake as they cannot explain how they debited me twice… they say collections debited and normal debit order also came off, I did not speak to any collections to give authority to debit my account, what nonsense is this.
LK
Lerato K's update23 Oct 2024, 12:25
Reviewer Update
On top of that I have been on calls with them for 2 days now and they either hang up before we are done or just straight up refuse to find me someone who can help…they do not even want to admit that they made the mistake as they cannot explain how they debited me twice… they say collections debited and normal debit order also came off, I did not speak to any collections to give authority to debit my account, what nonsense is this.
RCS's replyOfficial
23 Oct 2024, 12:29Good day Lerato Anna Keohitlhetse,
We herewith acknowledge receipt of your complaint.
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
RCS's reply23 Oct 2024, 12:29
Official
Good day Lerato Anna Keohitlhetse,
We herewith acknowledge receipt of your complaint.
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
LK
Lerato K's updateReviewer Update
23 Oct 2024, 12:43I have contacted your customer service plenty of times…. I just need my money so that I can go but my kids groceries, so that I can pay school fees, those things cannot wait 14 days… do not bother to call me because even my phone debit order could not go through so I am disconnected… so just email… I do not earn enough to wait those days for 5400 or 5600 please
LK
Lerato K's update23 Oct 2024, 12:43
Reviewer Update
I have contacted your customer service plenty of times…. I just need my money so that I can go but my kids groceries, so that I can pay school fees, those things cannot wait 14 days… do not bother to call me because even my phone debit order could not go through so I am disconnected… so just email… I do not earn enough to wait those days for 5400 or 5600 please
RCS's replyOfficial
23 Oct 2024, 14:47Good day Lerato Anna Keohitlhetse,
Thank you for your message.
Thank you for your message.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
RCS's reply23 Oct 2024, 14:47
Official
Good day Lerato Anna Keohitlhetse,
Thank you for your message.
Thank you for your message.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
LK
Lerato K's updateReviewer Update
23 Oct 2024, 15:19After one of your consultants just put me on hold for 15 minutes just for asking to talk to someone else who can maybe help me then she hung up I decided to call fnb…. My debit order was just reversed 5 minutes ago… and as nobody wants to admit that you guys were wrong… I will incur the charges
LK
Lerato K's update23 Oct 2024, 15:19
Reviewer Update
After one of your consultants just put me on hold for 15 minutes just for asking to talk to someone else who can maybe help me then she hung up I decided to call fnb…. My debit order was just reversed 5 minutes ago… and as nobody wants to admit that you guys were wrong… I will incur the charges
RCS's replyOfficial
23 Oct 2024, 15:31Good day Lerato Anna Keohitlhetse,
We have sent a further email in response to the complaint.
We have sent a further email in response to the complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group
RCS's reply23 Oct 2024, 15:31
Official
Good day Lerato Anna Keohitlhetse,
We have sent a further email in response to the complaint.
We have sent a further email in response to the complaint.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards,
RCS Group