My game store account

Relocated to a different country. Tried to contact RCS multiple times on email since my SA number isn’t working anymore to arrange payments, no response. I tried to call them . Spoke to a consultant in customer service called Sthembisa , she did not sound interested in helping. I asked her to please update my account (as I’ll be sending POP) and please call me back she promised to call back, I am still waiting . I asked her what number is she going to call me on, she said my SA number when I had thoroughly explained to her that I moved and my SA number is nolonger working. I am not expecting this unprofessionalism honestly . If you’re going to work in customer service you need to be a good listener for Christ’ sake. I called the second consultant and she said my account will be updated once I send POP . I am still waiting. This comes after the first consultant told me that my account has been handed over and I need to call them instead RCS can’t help me. How is my account handed over without my knowledge an and acknowledgement of debt?

I’m really disappointed