My consumer right is being exposed 'SAD and furious"

I'm very annoyed at Jet and Rcs, the in partnership. But they are ruining a company like a ****a shop. I'm paying my account but the balance is not moving I call the explained my frustrations I send them proof that I'm paying my account but still no change. I email proof of payments on 19 November 2020 to tell them to update my account but still, nothing had done to my account. Today 17 December I still get the same statement that was not updated and they are adding interest on my account. The sad part is this is going to affect my credit profile. Is not far at all I wish people must just do their job. This account is giving me a headache and bed name on my credit profile is been a long time outstanding. I hope hellopeter is going to help by writing this report may someone will reach out and help. Sad sad.sad. and angry