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Rene C

1 reviews | Active since Jul 2022

30 Jul 2022, 13:59

My cell phone number linked to a RCS customer

I have now had more than 12 phone calls from RCS for debt on a store card which is not in my name. I have contacted RCS and told every single person who have contacted me since that the number they have belongs to me and not the person in who's name the card is. This is now bordering on harassment.

Not only has nothing been done, the call centre agents are extremely rude. What I want to understand is how you *****ently linked my number to this account.

0
Replies (3)
RCS
RCS's reply03 Aug 2022, 16:16
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group 
RCS
RCS's reply05 Aug 2022, 16:59
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RC
Rene C's update06 Aug 2022, 11:37
Reviewer Update
Hi

I'm at a loss as how this was resolved as I received a sms stating that my contact details have been amended and the sms is still addressed to the person who is using my cell phone number.

When I contacted your call center yesterday I was informed that only the person who gave my cell phone number as their contact number can request a change of contact details to remove my number from their profile

Furthermore I again received a phone call this morning from your call centre with regards to the funds that this person owes you!