MM
Mbali M
1 reviews | Active since Oct 2018
14 Feb 2023, 10:10
My account was charged when it's paid up
I paid up my RCS Game Account a week ago, today I got an SMS stating that I owe R300, I called the Call Centre, I'm not getting a clear answer as why am I being charged when my account is paid up. I need this to be rectified, come next week my account will be debited and getting my refund will be a mission.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
15 Feb 2023, 17:33Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply15 Feb 2023, 17:33
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's replyOfficial
15 Feb 2023, 17:38Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply15 Feb 2023, 17:38
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
MM
Mbali M's updateReviewer Update
16 Feb 2023, 07:58The response I received from RCS via email was:
your account payment was made on 08.02.2023 and the monthly service fees billed already on your account on the 01.02.2023. Your current account balance is on R266.37. Please advise once the payment has been made in order for me to close your account.
How is this response even logical? I mean if made a payment on the 8th surely the total amount that appeared on my statement was inclusive of the service fees that was billed on the 1st.
This is all a rip-off.
I honestly want nothing to do with RCS, I've paid the current account balance and would like my account to be closed.
your account payment was made on 08.02.2023 and the monthly service fees billed already on your account on the 01.02.2023. Your current account balance is on R266.37. Please advise once the payment has been made in order for me to close your account.
How is this response even logical? I mean if made a payment on the 8th surely the total amount that appeared on my statement was inclusive of the service fees that was billed on the 1st.
This is all a rip-off.
I honestly want nothing to do with RCS, I've paid the current account balance and would like my account to be closed.
MM
Mbali M's update16 Feb 2023, 07:58
Reviewer Update
The response I received from RCS via email was:
your account payment was made on 08.02.2023 and the monthly service fees billed already on your account on the 01.02.2023. Your current account balance is on R266.37. Please advise once the payment has been made in order for me to close your account.
How is this response even logical? I mean if made a payment on the 8th surely the total amount that appeared on my statement was inclusive of the service fees that was billed on the 1st.
This is all a rip-off.
I honestly want nothing to do with RCS, I've paid the current account balance and would like my account to be closed.
your account payment was made on 08.02.2023 and the monthly service fees billed already on your account on the 01.02.2023. Your current account balance is on R266.37. Please advise once the payment has been made in order for me to close your account.
How is this response even logical? I mean if made a payment on the 8th surely the total amount that appeared on my statement was inclusive of the service fees that was billed on the 1st.
This is all a rip-off.
I honestly want nothing to do with RCS, I've paid the current account balance and would like my account to be closed.