TR
Teresse R

1 reviews | Active since Dec 2013

16 Jul 2019, 10:18

Most Useless company ever

One star is actually to much. RCS is the most useless entity every. 5 months ago I phoned to close my Store card. My card was paid up and I owned nothing. I phoned they say they closed it and I will receive a call advising of the closure. Yes every month I receive an invoice for the accident cover of R25 and every month I have to phone and ask why they charge it then they spin the same story we can see your acccount is closed we will reverse the amount and the account will be closed. Yes the account is still not closed and I still have to phone every month to complain and fight and use my airtime because you are to useless to reply to emails or answer your phone. I will never recommend RCS to anyone. Not even if they give me free money I will not sign up with this uesless company.

0
Replies (2)
RCS
RCS's reply16 Jul 2019, 15:30
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply21 Jul 2019, 10:14
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS