LT
Lizel T
1 reviews | Active since Oct 2010
15 Mar 2020, 22:22
Most pathetic service EVER!
Since 15 Jan 2020 I have been trying to resolve my issue with RCS Cotton On, without any luck. Every month (its now 2 months), I have been following up on this, and guess what.... no response from RCS. I have a list of names from managers who would phone me back, but this never happened. All of this information have now been sent to the NCR for further investigation. I am not interested in talking to a "service agent" at all. Only management.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
16 Mar 2020, 09:52Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply16 Mar 2020, 09:52
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
LT
Lizel T's updateReviewer Update
18 Mar 2020, 20:58So convenient to say they acknowledged my complaint. Still waiting for management to contact me. I'm trying to phone ********* and e-mail: ***********, just not getting anywhere... Maybe there's too many stars.
LT
Lizel T's update18 Mar 2020, 20:58
Reviewer Update
So convenient to say they acknowledged my complaint. Still waiting for management to contact me. I'm trying to phone ********* and e-mail: ***********, just not getting anywhere... Maybe there's too many stars.
LT
Lizel T's updateReviewer Update
19 Mar 2020, 23:48RCS remain dead silent.....
LT
Lizel T's update19 Mar 2020, 23:48
Reviewer Update
RCS remain dead silent.....
LT
Lizel T's updateReviewer Update
24 Mar 2020, 15:09Still no response received...
LT
Lizel T's update24 Mar 2020, 15:09
Reviewer Update
Still no response received...
LT
Lizel T's updateReviewer Update
25 Mar 2020, 12:23I received a sms from this company.
24 March 2020, 16:21: Attempts to make contact with you have failed please call us on *********.
There is no missed call on my phone, or email that I received. I don't understand how you get to this. Anyway, so when you try to phone these people back, and demand to speak to a manager, they conveniently say "its 16:50, the manager already knocked off".
Please make the time and date you try to contact me available? Promise you, you wont be able to do that!
24 March 2020, 16:21: Attempts to make contact with you have failed please call us on *********.
There is no missed call on my phone, or email that I received. I don't understand how you get to this. Anyway, so when you try to phone these people back, and demand to speak to a manager, they conveniently say "its 16:50, the manager already knocked off".
Please make the time and date you try to contact me available? Promise you, you wont be able to do that!
LT
Lizel T's update25 Mar 2020, 12:23
Reviewer Update
I received a sms from this company.
24 March 2020, 16:21: Attempts to make contact with you have failed please call us on *********.
There is no missed call on my phone, or email that I received. I don't understand how you get to this. Anyway, so when you try to phone these people back, and demand to speak to a manager, they conveniently say "its 16:50, the manager already knocked off".
Please make the time and date you try to contact me available? Promise you, you wont be able to do that!
24 March 2020, 16:21: Attempts to make contact with you have failed please call us on *********.
There is no missed call on my phone, or email that I received. I don't understand how you get to this. Anyway, so when you try to phone these people back, and demand to speak to a manager, they conveniently say "its 16:50, the manager already knocked off".
Please make the time and date you try to contact me available? Promise you, you wont be able to do that!
LT
Lizel T's updateReviewer Update
14 Apr 2020, 13:34Weeks later and still no response...
LT
Lizel T's update14 Apr 2020, 13:34
Reviewer Update
Weeks later and still no response...