Most Pathetic Served EVER!!!!!!!!

I app**** for cash advance on my RCS card before Easter weekend and the agent said everything is in and I will receive my money in 24 to 48 hours(as advertised everywhere). After 48 hours I phoned and was informed that there was an internal error I must wait 24 hours for it to reverse then they app**** again. AGAIN the agent made a mistake, I had to wait 24 hours for the reverse again. After 24 hours I spoke to Monica and asked to speak to a supervisor, I spoke to Kaashif James and he PROMISED me that it will be in within 24 hours and he will keep in contact with me which he never did!!!!!!. On 9 May 2019 Steven told me its resolved I must wait for 48 hours for the money I even received an sms but , NO money was received!!!. Today I phoned an the agent told me that it was REVERSED AGAIN!!!! and the system is down someone will call me during the day, well its after 18:00 and no one called yet. I am really disgusted and disappointed by the unprofessional way that I have been treated. I have paid more money on my cell account that the cash advance to contact RCS as you have to hold for more than an hour listening to STUPID music before a USELESS agent answers the phone and tells you they cannot help!!!! Most PATHETIC Service I ever RECEIVED!!!!!!!!!!!!!!!!! And worst off all they don't even call me to say that it was reversed even more PATHETIC!!!!!!!!!!!!!!!!!!