MOST ANNOYING TO SAY THE LEAST !!!!

I had a loan which I settled as per the settlement letter. I am being billed i think it is interest. I have phoned and spoken to a lady by the name of Siziwe Z (she refused to divulge her surname and now I can see why). She undertook to have matters sorted out within a week and I would get my paid up letter. i received an email on the 15th saying matters will be sorted out within 48 hours. On Sunday I get the stupidest email from Cikizwa. who obviously read nothing and sent an off the cuff email. You people claim to record all calls. Please call up my account and see the notes. I am continously getting calls from RCS Collectors. I owe you nothing go and check you records and listen to the recordings and please sort my account out and let me have my paid up letter.