Money taken but no Data received after a week!

So I made a double purchase of data on the 3/01/2020 via my RCS app. It doesn’t reflect after a hour... i call in and after a full 30 mins it’s not resolved and all my damn minutes / Airtime is up! No call back...

I then proceed with a mail to the complaints and CSC. They respond saying that it’s been referred to the correct department. I reply with a thank you and hope it’s sorted ASAP ....

Then today the 08/01/2020 I get a mail from then on the same email thread asking for my damn ID so that they can try and see what’s happening to assist me... now what useless service is this???? So why have a app? Why have a CSC if I get told it’s been went to the correct department for assistance and my issue still not resolved. I get sms’s Confirming the purchases but I get no data. And R600 worth of data at that.

This is my 2nd problem in a month with this company and it’s pathetic Customer service.