Money not credited to my account

I don't know what I did to RCS. On the 31 of July 2018, I paid R1000 at foshini using my ID number as forgot my RCS card at home. On the 3rd of August 2018, I called RCS to find out if my payment is reflecting and i was told is not reflecting.

I was told to send proof of to ********** which I did and I was told the money will be allocated to my account. After that, I started receiving smses, letter of demand and calls that I'm defaulting on my account. I explained to the consultant and I was asked which e-mail I send my statement from and I told her from my gmail account. She checked and acknowledged that they received my receipt and payment will be allocated to my account.

Since then nothing happened, I called to find out if the money is allocated to my account and I get the same story it will be in two days, the following week etc.. And in the meantime my credit record it shows I'm a defaulter but I paid my July installment and even today I check if the money is allocated to my account and nothing . I was told I can't get my money from Foschini if I wanted to.

It's being a month now. Can I get the money that i paid for July showing in my account? I'm getting tired of calling your offices and being told they can't tell me when the money is going to be allocated to my account. And the charges please also remove them from my statement.

My ID Number ********** 339087