Money hungry but poor service delivery

RCS has taken over Edgar's... They are quick to ask you for money and put your credit score in bad rating as well as send people for debt review and even blacklist people (other customers I know of) however they do not respond to you tineously because all they want is money. They literally try to suck people dry and in the times we are living in, it is not fair. Their customer service is appalling!

Edgars service has become utterly pathetic. First they were not deducting my payments and not sending me statements. When I requested the statements I saw that for some reason the installments had increased which was strange given that the card was not in use. After fighting for 2 months the next month my installment was lowered. Because of this hassle I requested a settlement figure which I paid. I sent through proof of payment with a request to close the account and send me a letter stating the account has been closed. This month a received a statement from them. I emailed 2 departments requesting that this matter be addressed as I have closed the account. It has been 5 days and no response despite the automated reply saying they would respond in 48hours.