JV
Jean V
1 reviews | Active since Jun 2011
04 Nov 2020, 16:57
Mission impossible trying to settle an RCS account
It is a real struggle and a bigger concern trying to settle a RCS account. I emailed them to send me my settlement for my RCS Builders Warehouse account and after receiving it on two different emails, I also noticed that both settlement letters had different banking details. This looks very fishy and I will be hesitant to make use of any RCS account in future.
I am still waiting for RCS to reply and advise why two settlement letters were sent, each with different account details. I want to pay them in full, but it seems that they dont want the settlement due to their lack of feedback
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
05 Nov 2020, 08:18 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply05 Nov 2020, 08:18
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
JV
Jean V's updateReviewer Update
06 Nov 2020, 14:39I am still trying to either phone or email RCS, but no luck, Everything over the phone is automated, how do I speak to a physical person?
In my life I have never experienced worse service than this.
Please get one of your managers to contact me.
In my life I have never experienced worse service than this.
Please get one of your managers to contact me.
JV
Jean V's update06 Nov 2020, 14:39
Reviewer Update
I am still trying to either phone or email RCS, but no luck, Everything over the phone is automated, how do I speak to a physical person?
In my life I have never experienced worse service than this.
Please get one of your managers to contact me.
In my life I have never experienced worse service than this.
Please get one of your managers to contact me.
RCS's replyOfficial
17 Nov 2020, 09:06Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply17 Nov 2020, 09:06
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group