1 reviews | Active since Nov 2016
Misleading service
After calling twice (holding 10 mins to speak to someone) i settled my account and requested it be closed. Was assured this would be done and sent the proof of payment. I have started receiving rude sms's informing me that i now owe double the amount and that i have an outstanding payment....on a closed account? I have re-sent the proof of settlement. How does this happen? Incredibly poor service and unacceptable. Also need confirmation that there is no impact on credit record due to company error. Please contact me.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,