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Calista E

1 reviews | Active since May 2018

04 Aug 2025, 10:55

Misleading Sales Call & No Refund – Extremely Disappointed!

I received a call from a lady (from Blue Label Connect) claiming that, due to my loyalty to RCS, I qualified for a fantastic deal – a Samsung A15 for R262 per month, including some data or minutes. Based on that offer, I agreed.

Nowhere in the conversation was I told that R6299 would be deducted in one go from my RCS account. When the phone was delivered and I saw the charge, I immediately called Blue Label Connect (within a day or two) to return the phone and request a refund.

This is nothing short of misleading and *****. The consultant I spoke to said they would first need to request a Proof of Delivery to verify if I’m within the 7-day return period – and that it would take 48 hours. It’s now been 96 hours and I still haven’t heard a word.

My call reference number is #***9. This is unacceptable. I want my money back and expect this matter to be resolved urgently. If this is how Blue Label Connect conducts business, I will never trust them again and I’ll be warning others to avoid them too.

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Replies (3)
RCS
RCS's reply04 Aug 2025, 11:11
Official
Good day Calista Engelbrecht,

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, 

RCS Group 

CE
Calista E's update14 Sept 2025, 10:13
Reviewer Update
This matter has been dragging on far too long, and I am extremely frustrated.

The device in question was collected by the courier company that Blue Label Connect sent on 27 August 2025. Blue Label Connect subsequently confirmed receipt of the device and advised that my refund would be processed back onto my RCS account. I was told this would reflect in the September 2025 statement run.

The September statement run is now complete, and yet no refund has been processed. This is unacceptable. You have had the device back in your possession for weeks, and there is no reason for such an unreasonable delay.

I am demanding that this refund be processed immediately and confirmation provided without any further excuses or delays.

Please treat this as urgent and resolve it without fail.


RCS
RCS's reply15 Sept 2025, 08:13
Official
 
Good day Calista Engelbrecht, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, 
RCS Group