1 reviews | Active since Jun 2011
Mislead -loan application
<p>i did loan application online 05/10/2016 and it was provissionally approved , i called to do a follow up i complete my application with Thozama who told i qualify for R7500 and i was advised to forwad my 3 payslips offwhich i did. i did follow up frid and i was told they are still processing my application. i called sat 08/10 first agent Liya Peter told me every thing was processed and done i must just still wait for sms with my contract , i waited for the sms but nothing was received , i called again i spoke with another agent that told everything is done must still do work confirmation there after i will receive sms . i decuded to call again and i was told my application was declined. i feel i was mislead i understand the part provissionally but after i called to do follow up on my online application why was it not declined , why was it declined after 3 days. i mean they made me to have hope i got the loan.i am extremely disapponted . they can even go back and listen to all my calls and tell me if am wrong </p>
Good day
We herewith acknowledge receipt of your complaint.
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RCS Group
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Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
