Medieval Service Levels

RCS, it cannot be that when clients wants to get service (mind you its not free) that said clients have to resort to writing a long paragraphs review. Since Tymebank exited the credit partnership with yourselves I am questioning if your staff have a clue of what they are doing, the more damning question is in regards to your systems, it appears they are medieval

I had a Credit card with time bank which moved to RCS , since I did not have access to the usage of the funds I had decided to pay and close of the credit card.

I made the last payment early Jan 2026, RCS sent me an sms confirming receipt of the said payments and in fact over payment.(this has been sent to the same email I communicate to orcs with but they are claiming no receipt, 5 days later- I bet you if I sent a letter through a ***eon it will arrive and return before RCS gets the email)

It has been over two weeks, and I still dont have the account closure letter, I called into the contact centre, one agent tells me , there is an outstanding amount (2/3 agents confirmed different amounts, some can see payments I made some cannot, mind you I have been sent confirmation of receipts of these payments.

RCS please send me my account closure letter and get rid of my details, because based on the experience I have had with you, I would rather do business with a donkey than with RCS, you lack transparency, urgency and above all empathy.

The sooner our relationship ends, the better and the sooner I can take out RCS out of my vocabulary.

NB- I have a mobicred account as well, and since I see it is offered by RCS- I am going to close It as well, you dont deserve the fees, and interest I work hard to pay to you

Thank you