MK
Martha-Lee Kiewiets

1 reviews | Active since May 2017

26 May 2017, 16:28

MANAGEMENT?? more like MOCKERY!!

<p>i've been liaising with one of the head managers at rcs for 2 months now. she promised me that i would get proof of a refund and my refund soon..that was on 18 April..to date i have not received jack,. before that, i've spoken to another manager for over a year regarding this issue. i'm super patient, but enough is enough..</p> <p> </p> <p>in the first email, where i made known my disgust in the service provided to me, i stated that the communication within their business is atrocious..i've called and emailed their offices numerous times and nobody got back to me..R570 is not much money, right enough, but if it was arrears they'd be on your ass 25/8 and still disgustingly disrespectful about it as well.</p> <p> </p> <p>how many times do i have to follow up with the same person before i get the service i deserve?</p> <p>can you even call yourself a manager if you cannot set fire under your staffs asses?</p> <p>your service and management is a mock.. </p>

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Replies (2)
RCS
RCS's reply16 Jun 2017, 13:37
Official

Good day,

We herewith acknowledge receipt of your complaint and wish to extend our apologies for the delayed response.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply19 Jun 2017, 15:51
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,