MAKRO SA CAPE GATE

The worst service I have ever experienced.

I’ve been waiting 46days for an online EFT refund. I have been driving up and down to the Makro store at cape gate and up until today no one has helped me all they can say is the matter has been escalated. I’ve called over 40 times and I only had the phone answered twice. I sent over 30 emails and still the process has not been done even with all documents provided that a refund is supposed to be given to me.

It was told 4 times to me on specific days the refund will be done. And when I called yesterday it was still not done yet. When I went in the store no one could help i have not received 1 phone call from makro regarding my refund I had to be the one phoning them all the time.

Spoke to almost 8 staff members and still nothing.