MAKRO RCS store credit card unblocking.

Makro shop credit card-- Worst service after using my insurance. During Lock down I made use of the insurance that I do pay for monthly.

When they confirmed that the claim is successful they told me that once I am ready I simply call them and they will re open my account with Makro.

Now after 1month of 21 phone calls I still do not have my account unblocked. Everytime you call they are either offline or the will "escalate" my case. Every time they tell me to wait someone will call me shortly but after a month now I have had no feedback and no phone call.

Does anyone have contact details for the main people responsible for unblocking the cards. No one will let me speak to a manager or any higher up person since the are too busy.. And funny enough they always let you hang up the call because now they don't want you to do the customer survey after the call.