Makro RCS does not offer protection to consumers on their credit card against *****

RCS service an their Mackro credit card sucks

On the 4th of January 2020 I reveived a message from my phone alerting me of the transactions that occured at Shoprite/Checkers on my Makro Credit card. I was at home and had my Makro Credit Card and ID with me. The transaction occured as follows : R160. 00 at 18H29 R 900.00 at 18H33 R 700.00 at 18H34 R 900.00 at 18H36 R 500.00 at 18H42 R 660.00 at 18H46

I went to Makro and reported ********** transactions on my Makro credit account and was requsted to call RCS. I was kept holding on the phone for more than 2 hours. I was asked to make a copy of my ID, Makro credit card and make an Affidavit at the police station of what happened. I emailed the copy of the affidavit together with signed copies of my Makro Card an ID as requested . I then requested a statement on the ********** transaction that occurred so that I could open a case of ***** with the police, however RCS refused to email it to me citing that the statement was not authorized and approved until month end and as such it couldn't be emailed to me.

Since the reporting and submission of document required by the RCS ***** section and dispute, I never received an acknowledgement of receipts of document and update on the matter. Instead of the update, two days after, I got an automated call that requested me to press a certain number to activate the card if the transaction was made by me.

I am very much disappointed at the services that I received. After scrutinizing the above time discrepancy in transactions, I asked the following questions : Which stupid and *********** teller can process purchases of that nature without questioning or alerting the manager or police? How can purchases be approved on Makro credit card without the card itself and the customer's ID document as both were in my position. There is therefore serious loopholes in the credit card facility of Makro _RCS, this is an in site job. I am as a customer de*****ed by RCS employees themselves, and RCS is doing nothing about it.