NH
Nabilah H

1 reviews | Active since Mar 2019

14 Jul 2025, 04:20

Makro RCS credit card with interest rates from hell!!!!

I opened a makro rcs card, then the horror started 3 months down the line the app stared giving me problems end of June I couldn't login the app to make payment like I usually would, I deleted and reinstalled the app did all kinds of stuff I did numerous times to have other alternative payment methods and the call centre kept telling me to do what I already done I told them I don't have time to go to a store can they provide me with an eft option the consultant advised they don't have that option I eventually called again and managed to make payment of R500 as on the app my last amount payable reflected as 400 and some odd rands so I paid more!

4th July I receive an sms that my acc is in arrears I should pay r110. 83 weird right cos I paid more than what was needed so how? at this point I didn't have money. 2nd sms 5th July R120.83c outstanding! 8th July R194. 20 outstanding, 14 July I'm now on R390. 03 outstanding? Someone explain how the ****??????????? I need to cancel this ****ing card cos no ****ing way am I going to be ********** like this!

How the hell does a acc increase by a whole R390 over 9 days?!?!? Someone help me with the ombudsman number I'm ready to fight I know these people won't help!

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Replies (1)
RCS
RCS's reply14 Jul 2025, 08:39
Official
Good day Nabilah,

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, 
RCS Group