Makro (RCS) Credit Card is the WORST EVER!

Im still experiencing problems with this card all due to the ********** activity that took place on this card in 2021 as per my first review on 30th of Dec2021

I’ve beeeen trying to settle my Makro Credit Card and CLOSE my account but your customer service reps say they can’t do that because my email address on the system doesn’t match the one I share with them which is confusing because I receive statements related to this account monthly via email so I don’t know how that’s possible? All they do is put me through to a different RCS line which keeps me on hold for hours on end. This has to stop!

All I want to do is CLOSE this account and I’ve sent the customer care evidence of communication between the RCS ***** department and I proving that the ***** was communicated ( with copies of my ID and signature) and resolved and that this account belongs to me - all this, just so that I can close the account but no one has been able to help just because an email address doesn’t match!

The RCS group needs to do better!