Makro credit not approved 1 week later, after promised feedback within 12hrs

I have been trying to sign up for Makro credit through RCS, twice in the past year. I have been to the store and was advised to contact RCS. I've taken my relevant documents to the store and was also asked to email my 3 months bank statement and copy of my ID. I've done this 4 times and constantly get smses advising that these documents must be submitted and if it hasuits I must just ignore the message. I have been promised by both Makro and RCS that feedback will be received in 12hrs. It's now been 7 days. If Makro/RCS does not want my business, I can take it else where as my credit record is absolutely clear