Makro card ****

I Sibongile majola ID number *** have an makro card apparently and I had told Rcs makro card to block that card for any purchases as I was ****med by someone who purchased and used it online and still what I see is that now I'm being ****med by RCS itself cause I been emailing them from last month asking for the installment amount asking them to send statement still they can't now on the 15th 3am august the debited me R366 but still it doesn't appear on the debit mandate on my bank app when I check my credit score and information it says now I must pay an instalment again of R609 how come Rcs and makro are ****mers